FAQs

Are your masks medical grade?

No! Our masks are non-medical grade and should not be used as an alternative to to surgical masks or N-95 respirators.

Do you ship worldwide?

Due to overwhelming demand, our masks will only be shipped within Canada. Our goal is to the expand outside of our borders in the coming months.

How long is shipping?

Given the current lag in shipping times, we expected your order to arrive in 7-10 business days after your purchase.

Do you offer free shipping?

We offer free shipping on all orders C$70.00 and above across Canada

Are your masks sterile?

Although we do not have a medical grade sterilizing unit, we take the utmost care when it comes to the health of our community. Although we finish each mask with a steam treatment, we recommend that you wash your face mask prior to use.

How do I care for my mask?

We recommend that you wash our non-medical grade face masks in a warm wash cycle followed by a low tumble dry.

What is the return policy? 

Due to hygienic standards of non-medical grade face masks it is not possible for us to process returns. 

What hospitals are you donating to?

All purchases will help fund weekly donations of non-medical grade face masks to SickKids.